Refund policy

Return & Refund Policy

Effective Date: July 30, 2026

At antimaison9 ("AM9," "we," "our," or "us"), every item is produced in limited quantities. Please review this policy carefully before placing your order.

All Sales Are Final

All purchases are final.

We do not accept returns, refunds, or exchanges except as described below or where required by applicable law.

This includes:

  • Incorrect size selection

  • Change of mind

  • Buyer's remorse

  • Shipping delays after an order has been dispatched

  • Sale items

  • Gift cards

  • Promotional or discounted purchases

Please review all product descriptions, sizing information, and order details before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 48 hours of confirmed delivery.

Email: loucameup@gmail.com

Your email must include:

  • Full name used on the order

  • Order number

  • Clear, unedited photos of the item and its original packaging

  • A detailed description of the issue

Claims submitted after the 48-hour period or without sufficient documentation may not be eligible for review.

If your claim is approved, AM9 may, at its discretion, provide:

  • Store credit equal to the purchase price of the affected item

  • A replacement item, if inventory is available

  • Another remedy required by applicable law

Original shipping charges are non-refundable unless required by law.

Store credit:

  • Cannot be redeemed for cash except where required by law

  • Is non-transferable

  • Cannot be reversed once issued

Shipping

Customers are responsible for providing accurate shipping information at checkout.

Once an order has been handed to the shipping carrier, delivery times are outside of our control.

AM9 is not responsible for:

  • Carrier delays

  • Orders shipped to an incorrect address provided by the customer

  • Packages marked as delivered by the carrier that are subsequently lost or stolen, except where liability cannot legally be excluded

If your package is lost in transit, please contact the shipping carrier and email us so we can assist when possible.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute.

Fraudulent or abusive chargebacks may result in refusal of future service. We reserve the right to provide payment processors with documentation, including order information, tracking confirmation, and this policy.

European Union Customers

Customers located in the European Union may have additional rights under applicable consumer protection laws, including a 14-day withdrawal period where applicable.

To exercise these rights, you must notify us within the legally required timeframe.

Unless otherwise required by law, returned items must be:

  • Unworn

  • Unused

  • In their original packaging

  • With all original tags attached

Customers are responsible for return shipping costs unless otherwise required by law.

Limitation of Liability

To the fullest extent permitted by applicable law, AM9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of our products or website.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim, except where prohibited by law.

Contact

For any questions regarding this policy, please contact:

Email: loucameup@gmail.com